Privacy Policy

Privacy Policy for Royal Flush Casino Hotel

At Royal Flush Casino Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our casino hotel, use our services, or interact with our website.

By accessing our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, postal address, phone number, date of birth, government-issued ID information, and payment details when you make reservations or join our loyalty program.
• Reservation Information: Details about your stay, including dates, room preferences, special requests, and services used.
• Gaming Information: Records of your gaming activities, preferences, and transaction history within our casino hotel.
• Website Usage Information: IP address, browser type, device information, pages visited, and other analytics data when you browse our website.
• Communications: Information you provide in emails, forms, surveys, or other communications with us.

How We Use Your Information

We use the collected information for various purposes, including:

• Processing and confirming your reservations at our casino hotel
• Providing personalized services during your stay
• Managing your loyalty program membership and rewards
• Processing payments and maintaining financial records
• Communicating with you about your reservations, services, or inquiries
• Sending marketing communications about special offers, events, and promotions (with your consent)
• Improving our services, website functionality, and guest experience
• Complying with legal obligations, including gaming regulations
• Resolving disputes and troubleshooting problems
• Preventing fraudulent activities and enhancing security

Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
• Business Partners: Trusted partners who provide complementary services or joint offerings.
• Legal Authorities: When required by law, court order, or governmental regulations, particularly related to gaming compliance.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies collect information about your browsing behavior, preferences, and device information.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccuracies in your information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability
• Withdraw consent for processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, particularly for gaming regulatory compliance.

Children's Privacy

Our services are not directed to individuals under the age of 21, which is the legal gambling age in most jurisdictions. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.